Dear Vee (and Guardian Mask team),
I am sure that this is but one of MANY thrilled customers saying "thank
you" but I wanted to add my praise to the mix!
On so many levels, I have found the experience of ordering, receiving
and using the Standard Guardian mask a blessing beyond all hopes or
expectations. I will explain.
1) I saw one your masks in use at a therapeutic riding facility in the
states where I was attending a workshop. The equine team had all good
things to say about it and how it had helped that horse.
2) My mare has been diagnosed with recurrent equine uveitis (ERU) and
has a number of flare-ups - nothing serious, but obviously irritating
each time and of concern.
3) At the time I returned from the workshop my mare was in a clinic an
hour away, recovering from surgery to her pastern. I had been struck by
the remark of our vet as she was getting ready to be trailered to the
clinic, "I think her eye is bothering her more than her leg right now."
He was referring to a flare up of the ERU along with a small ulcer. I
decided I really wanted to try one of your masks.
4) I read all I could on your website and became concerned about
ordering the right size (since I could not measure my horse) as well as
some shipping questions since I live in Puerto Rico. So late Saturday
evening 3 weeks ago today, I wrote an email detailing my questions. I
did not expect a response for several days (although I knew my horse was
returning home the following Saturday and hoped to have the mask by
5) Lo and behold, the very next morning (Sunday), I had a reply from you
answering all of my questions and suggesting that a size large with an
extra 3" sewn in around the throat latch would be your best suggestion
and if I would like to place an order, an invoice would be sent. I
replied yes and yes!
6) Had an invoice within 3 hours, paid it, and had the mask at my
doorstep that Thursday (3 days later).
7) My horse returned home on Saturday after a traumatic day (and
experience prior). One of the biggest behavioral challenges and changes
that she has and that became worse while she was away is that she had
regressed to her former VERY head-shy self. Any attempt to put a hand up
towards the top of her head or put pressure on her poll (through touch
or downward pull with a lead rope on the halter) would result in her
throwing her head and backing away as much as possible. I was not sure
how well she would take to the mask or even just getting it on her.
Since the Guardian mask is secured with velcro, I was even more unsure
how she would react to the "ripping" noise it makes when you have to
8) So, I went out and let her smell it and touch it and used the velcro
a couple of times near her head (but not touching it). She still was
very head-shy. Then I held the mask up in front of her face so the eye
coverings were at her eye level and an amazing thing happened. She
suddenly stood stock still and stretched out her neck towards the mask.
I was able to bring it up to her face and she simply did not move, but
stood there as if to say "where has this thing been all my life?"
9) From the moment the Guardian mask went on, she calmed considerably.
As we live in the tropics she is outdoors 24/7 with no stall (just shade
trees). Therefore, the UV of the sunlight is very intense and
unavoidable. She LOVES her mask!
10) Every evening I take it off (to rinse off the eye coverings...I call
it cleaning her sunglasses) and every morning when I go to feed her I
put it back on. Even when she's eating, she will stop and stand stock
still while it is being adjusted. It not only protects her eyes from
sunlight, but excess sand/dust and random branches etc. when she is
11) And may I add that the extra 3" under the throat was PURE GENIUS! A
I am super impressed with the quality, workmanship, attention to detail,
and outstanding customer service. Most of all I am just so very grateful
that you have helped me so easily improve the quality of my horse's life
with this amazing product. Beyond words...thank you!
As we are moving towards opening a new equine therapy center I am sure I
will be ordering more of your masks. I can see only good things coming
through their use.
All the best...and with continued gratitude,
Isabela, Puerto Rico
P.S. Many people ask us why she has the
"funny mask" on. We tell her they are her "gafas del sol" (sunglasses)
and that she loves them. If they are horse owners, we tell them about
your company and explain what a tremendous benefit it has given her and
why we ordered it in the first place. I also told the people (equestrian
center staff) I worked with in the states about your company and the
mask. My vet has been out to check on the healing of her surgical site
several times and even he has remarked how he can't believe how much
better she is about her head and how much she seems to enjoy having the
mask on. We will continue to "pass the word."
My mare continues to want this mask each
and every day I go out to feed her in the a.m. She is 16.3 hands (so not
an easy reach) and will stop eating, lower her head, and wait for it to
be placed on her face, calmly and with obvious appreciation for the
relief it gives her. Attached are 2 photos, one with her with the mask
on and the other on the day she left for surgery.
We could not be happier
to know your mare is loving her mask. Thank you so much for
sharing your experience, it makes all of the work so worth while.
Your mare is the first in Puerto Rico wearing the mask! We
hope she continues to have comfort as long as she lives.
Thank you for the ongoing support too, we truly appreciate every bit